08 Breaking Down the Friction: KEY SUBMISSION PROCESS CHALLENGES Case Study LWCC At Louisiana Workers’ Compensation Corporation 1. Manual File (LWCC), automating submission intake reduced file setup time from Setup 30 minutes to 2 minutes using OCR. This enabled LWCC to: The Problem: Submissions still arrive via email as PDF Increase straight- attachments. Underwriters or support staff manually review these files, re-keying data into through processing systems. This process is time-consuming, (STP) for full issuance of error-prone, and expensive. submissions from 40% to 71%. The Solution: Provided instant Up until recently “state of the art” for feedback to producers processing the dirty in-box was OCR and business rules. While this can be very effective, set-up and training can require a significant amount of work, both for set-up and Enabled submission of maintenance. Especially for insurers with a applications using significant book of products that work across either the LWCC portal multiple markets. What’s changed is that Visual AI and industry specific toolsets such as or email Salesforce’s insurance solutions can dramatically speed setup and maintenance Reduced & eliminated over time. These tools: human intervention in most file set-up Extract data from PDFs and emails. Populate underwriting systems automatically. Free underwriters to Validate data against business rules and focus on complex risks third-party sources. Can provide quick quotes and instant feedback to producers Can manage In Good Order, Appetite and Improve producer Clearance testing much more effectively than satisfaction with faster ever before. responses[2]. © 2025 PS Advisory. All rights reserved