09 2. Producer Experience: Faster, Smarter Responses The Problem: The average agency/brokerage works with 17 carriers[3]. Most insurers want to be one of the top three markets with the producers they work with. Due to this, most insurers have some sort of program in place to make themselves easier to work with. Producers rely on quick feedback to build client strategies. Delayed responses—or worse, silence—damage relationships and drive business to competitors. When it comes to what is important to producers, timeliness on quotes is second only to claims service to the client. CHART PLACEHOLDER © 2025 PS Advisory. All rights reserved