07 The CIO’s Challenge CIOs in the insurance industry face immense pressure. With an average tenure of just four How are my years[1], they must navigate legacy systems initiatives while delivering transformative projects. Too removing many CIO’s are faced with the challenge of friction, lowering keeping the lights on. They, and the insurers they work for, would be better served if they costs, and could look at projects and ask the question driving better “how is this project going to impact my underwriting combined ratio? What’s the impact on the results? expense and loss ratio?” To thrive, CIOs must ask: How are my initiatives removing friction, lowering costs, and driving better underwriting results? The submission process is a prime place to start. By leveraging AI, process automation, and digital transformation, insurers can: Reduce setup time Stop leaving money on and errors. the table. Improve compliance Serve producers and underwriting better. discipline. © 2025 PS Advisory. All rights reserved