35 A COMMITMENT TO EXCELLENCE FUELLING INNOVATION STRENGTHENING REGULATORY ENVIRONMENT CHAMPIONING CLIENTS QFC made significant progress in reinforcing its regulatory framework. Notable achievements include the enactment of the Digital Assets Framework , establishing Qatar as a leader in the digital assets space and creating an innovative environment for businesses in digital finance. Additionally, QFC introduced amendments to the Arbitration Regulations, Contract Regulations, Special Companies Regulations, and Company Regulations . These updates further streamline legal processes and enhance business certainty, demonstrating QFCs QFC commenced activities at the QFC Digital Assets Lab with 29 participants selected from 50 applicants who underwent a thorough vetting process. The first cohort includes 10 local companies and 19 from 13 countries, all to receive extensive support to develop, test, and commercialise their digital solutions. The Labs focus on collaboration was evident early on, when a participant signed an MoU with a partner to promote global blockchain adoption , aligning with QFCs commitment to enabling the deployment of digital solutions that commitment to providing a stable, business- friendly environment with clarity, improved efficiency, and alignment with global best practices for its stakeholders. The QFC also played an active role in sectoral financial policy development and advocacy throughout the year, responding to multiple consultation papers and information requests from private institutions and regulatory authorities. This included providing extensive feedback related to policies on asset management funds and financial technology. QFC delivered services with exceptional efficiency, surpassing key performance indicators and setting new standards of operational excellence. With a remarkable 96.36% adherence to Service Level Agreements (SLAs), QFC exceeded its annual KPI target by 6.36%. Client satisfaction reached an outstanding 97%, while valid complaints dropped to an exceptionally low 0.03%. 36 35 CLIENT SATISFACTION 97% CERTIFICATION To enhance its digital service offerings, QFC upgraded the E-Services portal by introducing ChatBot functionalities, expanded the FAQ section, and automated appointment scheduling for Relationship Managers. Furthermore, QFC secured the ISO 9001 Quality Management System certification, strengthening its alignment with global operational standards. enhance transparency, sustainability, and equity. The Digital Assets Lab operates within QFCs Digital Assets Framework, a comprehensive regulatory regime that ensures a secure and transparent ecosystem for digital asset development. Aligned with international standards, the framework provides a strong legal foundation for tokenisation, property rights, custody, transfer, exchange, and the recognition of smart contracts.