A COMMITMENT TO EXCELLENCE forward in developing the country’s digital the Executive Action Plan for the Development Guided by its mandate to consolidate Qatar’s pro昀椀le as a destination of choice assets industry. It feeds into the nation’s of Financial Sector, tasked with multiple action for global businesses and investors, QFC intensi昀椀ed e昀昀orts to enhance service growing appetite for digital innovation areas, including debt capital markets, asset delivery and operational processes across all QFC functions. Its dedicated teams encapsulated within its strategic priorities management and Islamic 昀椀nance. QFC also for 2030. QFC continued to participate in, worked hand-in-hand internally, as well as with external entities, creating a combined e昀昀orts with Qatar Central Bank as part seamless and robust environment for QFC clients and partners. and contribute to, The Capital Markets of a task force to review new 昀椀ntech applications, Development Executive Action Plan, as well as challenges and strategic initiatives. ENHANCING QFC’S PROPOSITION AND SERVICING TRUSTED CLIENTS PROCEDURAL EXCELLENCE The year began with QFC teams enhancing quickly became a crucial resource for clients As part of QFC’s ongoing endeavour to ease the towards creating policies and procedures for client interactions signi昀椀cantly. The QFC proudly seeking information, o昀昀ering answers to FAQs process of 昀椀rms’ incorporation within Qatar’s conditional licensing for non-regulated 昀椀ntechs, served over 18,000 prospects face-to-face, and at their 昀椀ngertips. QFC also revamped its client business ecosystem, it initiated signi昀椀cant work which it will continue working on through 2024. e昀케ciently processed more than 17,000 service a昀昀airs newsletter, providing valuable insights requests including visa assistance, labour and updates, fostering stronger community approvals, and more, achieving an impressive engagement. 98.6% processing rate within the SLA timeline. A major stride in enhancing QFC’s service QFC’s dedication resonated through its bustling delivery was the introduction of the VIP call centres, handling nearly 21,000 calls and Onboarding Service. This service, designed to responding to about 22,000 emails with diligence provide a seamless and personalised experience, and care. Innovation took centre stage with the introduction of ‘AskQFC’, a chatbot that o昀昀ers new applicants access to a dedicated VIP relationship manager, ensuring a unique and smooth transition into QFC’s ecosystem. A PLATFORM FOR GROWTH QFC’s reputation as a dynamic 昀椀nancial with projections indicating signi昀椀cant tax revenue growth for QFC in the coming years. and business hub was further solidi昀椀ed with the addition of 327 new 昀椀rms, including 25 Special Over 50 businesses from the digital sector Purpose Companies (SPCs), which marked a 19 and several others operating within the per cent increase from the previous year. These entities are exclusively dedicated to commodity investment services, 昀椀ntech, sports, and media trading, including a number of industry giants, were incorporated, representing Qatar’s innate ability to attract new tech talent to the region. FOCUS ON FINANCIAL SERVICES partners, including banks, 昀椀ntechs, technology Across the sphere of 昀椀nancial services, one of QFC’s most notable feats was drafting companies, and technology infrastructure and submitting the Digital Assets Regulatory providers, to establish a 昀椀rst-of-its-kind Digital Assets Lab in Qatar. These initiatives represent a Framework for public consultation in 2023. In tandem, QFC collaborated with multiple global crucial step,