Case Study N2G - Digital Transformation in Commercial P&C 09 These strategies emphasize the essential role of human judgment and expertise in tasks such as relationship management, complex underwriting decisions, claims adjudication and strategic negotiations, complemented by technology solutions that manage routine operations efficiently. Process Optimization and Streamlining: Too often, how business is accomplished is not fully understood. The justification of “we’ve always done it this way” highlights where processes need to be re-engineered. As part of any transformation process, process reviews are leveraged to eliminate redundant steps, automate manual procedures, and improve process flow from policy issuance through claims resolution. Streamlining enhances agility and operational responsiveness. 04 Integrated Systems and Infrastructure: Similar to process reviews, the system architecture must be understood to create a sustainable/flexible to-be environment. The goal is to establish a fully integrated technology platforms that ensure smooth, automated data flows between various insurance functions (underwriting, claims, finance, and distribution). This reduces errors, manual interventions, and friction points throughout the operational lifecycle. 05 Challenge: Operational complexity arising from multiple, disconnected underwriting systems and consolidating very disparate underwriting programs into a single offering. Solution: Consolidation of seven platforms into three integrated into a Salesforce-powered, end to end cohesive environment. Impact: Over 1,000 hours saved annually by significantly reducing redundant data entry tasks 25% improvement in underwriting accuracy and documentation consistency Bridging the Friction Gap: Revolutionizing P&C Insurance Operations