2 BENEFITS SPOTLIGHT | FALL 2021 6 Working in December and the Preferred Schedule 6 Top 3 FAQs Posed to Customer Service 8 Change of Address Requirements for Participants and Benefit Recipients 8 Stay Tuned for the New SPD 9 Beneficiary Designation and Survivor Benefits Steps 11 Autism is Now a Covered Benefit 12 COVID-19 Update 13 EyeMed Updates 14 Delta Dental Updates 3 Message from the Executive Director 4 Introduction of New Trustees 4 Compliance Mailing 5 V3 Benefit Administration System Updates 5 Zip Code Change Notification 5 Cybersecurity Tips 17 Social Media Survey 15 Access Your John Hancock Statements Online 15 New Mobile App 16 Heads-up on New SPD Coming Out at the End of the Year 16 FAQS to Help Participants CONTENTS