Arriva Rail London Rebuilding trust through more effective comms Lack of trust in leadership, exacerbated by Covid and strike action A strategic review of comms to understand how to build trust and engage colleagues 106 ran workshops and micro conversations across the network Developed ‘5 to drive’ strategy to focus communications Visible leadership central to the plan Now a board-level agenda item and part of leadership KPIs Manager briefings – the power of three Visits to intranet rose by 400% Email opens increased by more than 50% Leadership meetings now held across the network