Closing the Friction Gap: A Continuous Improvement Roadmap for Insurers
This white paper by PS Advisory discusses strategies to overcome operational inefficiencies in the insurance industry, enhancing profitability and customer satisfaction.
WHITE PAPER Insurers face a growing "friction gap"—operational inefficiencies that inflate costs, delay claims settlements, and undermine underwriting accuracy. These frictions directly impact the combined ratio (expense ratio + loss ratio), eroding profitability and competitiveness. This whitepaper outlines a continuous improvement framework to systematically identify and eliminate friction, driving sustainable gains in underwriting performance, claims efficiency, and customer satisfaction. © 2025 PS Advisory. All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means without the prior written permission of the publisher. CLOSING THE FRICTION GAP: A Continuous Improvement Roadmap for Insurers
Closing the Friction Gap: A Continuous Improvement Roadmap for Insurers Page 2