Insurers with Combined Ratios LOWER than the Competition Higher Expense Ratio Lower Loss Ratio Lower Expense Ratio Lower Loss Ratio Lower Expense Ratio Higher Loss Ratio 0% 20% 40% 60% Source: AM Best Bridging the Friction Gap: Strategic Solutions PS Advisory provides targeted recommendations are designed to sustainably address and bridge the Friction Gap. Finding and eliminating friction is not a “one size fits all” solution. Each insurer and each line of business has its own characteristics that need to be taken into account. Solutions implemented must reflect the state of the current environment, strategic direction, immediate versus long term needs and impact on results. PS Advisory will work with insurers to address these concerns and develop a plan that can be done on a continuous improvement basis, so that benefits can be realized quickly and continued in a regular cadence. General areas of concern that are addressed: The Friction Gap 07 Bridging the Friction Gap: Revolutionizing P&C Insurance Operations