;LIVIHSIW]SYVGPMIRXWXERH#-J]SYLEZIE4'GPMIRX[I GERQETXLIMVVIWYPXWERHGVEJXEWEPIWETTVSEGL[MXL]SY )QEMPJVMGXMSR$TWEHZMWSV]GSQ AE Friction Gap Client Mapping Slide Intro 2025 02 Page 4